1. General Provisions.

1.1 These e-shopping rules, hereinafter referred to as the “Rules”, set out the rights, obligations and responsibilities of the Buyer and the Seller in relation to the purchase of goods in the e-shop (hereinafter referred to as the “e-shop”).

1.2 Please read these Rules carefully. By placing an order, the Buyer confirms that he/she has read, understood and accepts these Rules and undertakes to comply with them.

1.3 The Seller shall have the right to change or amend these Rules at any time. The relationship between the Buyer and the Seller shall be governed by the rules in force at the time of placing the order. By placing an order after a change to the Rules, the Buyer confirms that it accepts the changes and that they are clear and understandable to the Buyer and the Buyer undertakes to comply with them.

1.4 The prices of goods and/or services listed on the Seller’s e-shop are valid only when purchasing/ordering such goods and/or services on the Seller’s e-shop. Prices are quoted in Euros.

2. Contract conclusion.

2.1 Once the Buyer has confirmed the order, a contract of sale shall be deemed to have been concluded between the Buyer and the Seller.

2.2 A copy of the Order Summary shall be sent to the Buyer by email. All contracts concluded with Buyers shall be stored in the Seller’s database.

2.3 The place of conclusion of the Contract shall be the Republic of Lithuania.

2.4 The Sale and Purchase Agreement shall only come into force after the Buyer has paid for the Order.

2.5 The range, quantity, price and other terms and conditions of the goods specified in the Buyer’s order shall become a binding and integral part of the Contract upon the confirmation of acceptance of the order being sent to the Buyer at the e-mail address specified by the Buyer.

2.6 If the Buyer fails to pay for the Goods, the Buyer shall be deemed to have unilaterally terminated the Contract.

3. Protection of personal data

3.1 When purchasing goods or services sold in the Seller’s e-shop, the Buyer must provide his/her personal data (name, surname, valid e-mail address, address). The Buyer’s information shall be used only for the performance of the obligations between the Buyer and the Seller and for the protection of the interests of the Buyer.

3.2 The Seller undertakes not to disclose the Buyer’s personal data to third parties. The Buyer’s personal data may be disclosed to third parties only in accordance with the procedure provided for by the legislation of the Republic of Lithuania.

3.3 The Seller shall not store any of the Buyer’s banking details (such as password, account number, etc.)

4. Price of goods.

4.1 The Seller has the right to change the prices of the goods sold in the online shop at any time.

4.2 Prices in the online shop are quoted in euros including VAT.

4.3 The price of the Goods does not include delivery costs, which are calculated at the time of ordering and added to the final order price.

4.4 The price of the Goods, which the Buyer undertakes to pay to the Seller, shall be the price indicated in the Buyer’s shopping cart at the time of placing the order.

5. Goods Handover, Receiving. Title to Goods.

5.1 The Seller undertakes to provide the Buyer with quality goods.

5.2 The Buyer undertakes to check the quality of the Goods and the conformity of the Goods with the order at the time of delivery of the Goods to the Buyer. If the goods or their packaging are of poor quality or do not conform to the Buyer’s order, or if the goods are missing, the Buyer shall make a note of this on the invoice. The Buyer and the Seller or their authorised persons (e.g. courier) must sign the entry.

5.3 The Buyer shall have the right to refuse to accept from the Seller only those Goods, or part thereof, which are of poor quality or do not conform to the Buyer’s order.

5.4 The Seller or his authorised person shall certify his acceptance of the statement of defects on the invoice by his signature. Upon confirmation that the goods delivered to the Buyer are defective or do not conform to the Buyer’s order, the Seller undertakes to replace the defective or non-conforming goods with suitable and conforming goods within 3 (three) working days. In such case, the cost of redelivery to the Buyer shall be borne by the Seller.

5.5 If the Buyer accepts the Goods and does not note any defects in the Goods on the invoice, the Goods shall be deemed to have been handed over in accordance with the normal quality requirements for such Goods and the Buyer’s order.

5.6 Title to the Goods shall vest in the Buyer from the date of payment in full.

6. BuyRights and Obligations of the Purchaser

6.1 The Buyer shall have the right to select and order any of the goods and/or services available in the Seller’s e-shop.

6.2 By using the Seller’s e-shop services, the Buyer agrees to these Terms and Conditions of Sale and Purchase and undertakes to comply with them unconditionally.

6.3 The Buyer undertakes to provide complete and correct data when placing an order for goods and/or services and/or entering into a contract with the Seller.

6.4 The Buyer shall be liable for all lawful and unlawful acts performed through the Seller’s e-shop.

6.5 The Buyer shall be responsible for compliance with these Terms and Conditions even if it has not read them, although it has been given the opportunity to do so.

7. PardavRights and Obligations of the Seller

7.1.The Seller undertakes to dispatch the goods or services paid for to the Buyer within the period specified in the service description.

7.2.If the Buyer provides false, inaccurate, misleading or incomplete data, or fails to comply with other obligations provided for in these Terms and Conditions at the time of placing an order and/or concluding a contract with the Seller, the Seller shall have the right to immediately cancel the Buyer’s order and restrict the Buyer’s right to use the Seller’s e-shop services.

7.3.The Seller shall have the right, without prior notice, to suspend or terminate the execution of the Buyer’s order and/or use of the e-shop services if there are grounds to believe that the Buyer is engaging in unauthorised activities or otherwise attempting to undermine the operation or stable functioning of the Seller’s e-shop.

7.4 The Seller shall have the right to provide and cancel the Services. For example, if there is reason to believe that the Customer is attempting to harm, waste time and talk about things that are not related to the provision of the service by sending various types of messages or emails, the Seller shall have the right not to reply to the messages or to block the Customer and cancel the services ordered, if this situation arises, and to cancel the contract.

7.5 The Seller shall not be liable for any actions of third parties, when such persons use the Buyer’s banking system to place orders and/or conclude contracts and/or make payments in the Seller’s e-shop.

7.6 The Seller shall have the right to temporarily suspend the operation of the Online Shop at any time without notice to the Buyer in order to carry out upgrades (such as software upgrades, etc.).

7.7 The Seller shall have the right to unilaterally, at its sole discretion, without prior notice, suspend, amend, modify these Rules and other documents related to the Rules by informing the Buyer in the e-shop. Additions or amendments to the Rules shall come into force from the date of their publication, i.e. from the date on which they are posted on the e-shop system.

8. Product warranties.

8.1 The details of each item sold in the e-shop shall be set out in general terms in the description of each item.

8.2 The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the e-shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.

8.3 Each product sold in the e-shop has a specific expiry date, which is indicated on the product packaging.

8.4 If the goods are expired at the time of delivery to the Buyer, the Seller undertakes to take back such goods and replace them with similar suitable goods or refund the money paid for the expired goods.

9. Returns and Exchanges.

9.1 Returns and exchanges of goods of defective quality shall be made in accordance with the provisions of 29 June 2001. 217 of the Order of the Minister of Economy of the Republic of Lithuania “On the Approval of the Rules for the Return and Replacement of Items” and the Order of the Minister of Economy of the Republic of Lithuania No 258 of the Order of the Minister of Economy of the Republic of Lithuania “On the Approval of the Rules of the Sale of Items and the Provision of Services in the Case of Contracts Concluded by means of Communications.

9.2 To return the item(s) in accordance with Clause 6.1 of the Terms and Conditions, the Buyer must inform the Seller via the means of communication specified in the contact section of the e-shop, indicating the name of the item to be returned, the order number and the reasons for return.

9.3 The following conditions must be complied with when returning goods of unsatisfactory quality to the Buyer:

9.3.1. the returned goods must be in their original packaging in good condition;

9.3.2. the Goods must be undamaged by the Buyer;

9.3.3. the goods must be unused and in good condition (labels intact, protective film intact, etc.) (this does not apply in the case of returns of low-quality goods);

9.3.4. the returned goods must be in the same condition as when the Buyer received them;

9.3.5. when returning an item, you must present the document of purchase.

9.3.6. the buyer may return the faulty goods within 14 days of receipt.

9.4 The Seller shall have the right not to accept the Buyer’s returns if the Buyer does not comply with the return procedure set out in Article 7.3.

9.5 In the event of a return of the wrong Goods and/or faulty Goods, the Seller undertakes to take back such Goods and to replace them with similar suitable Goods.

9.6 In the event that the Seller does not have goods suitable for replacement, the Buyer shall be refunded the amount paid, excluding the delivery charge.

10. Responsibilities.

10.1 The Buyer shall be fully responsible for the accuracy of the information provided in the Order and shall be liable for all consequences arising from any inaccuracy of the information provided by him.

10.2 The Seller shall only be civilly liable for losses (damages) caused by the willful misconduct or gross negligence of the Seller or his employees.

10.3 The amount of damages that the Seller shall be liable to pay is limited to the price of the item(s) ordered by the Buyer.

10.4 The Seller shall not indemnify for indirect damages (loss of income, etc.).

10.5 The Seller shall not be liable for malfunctions of the e-shop caused by failures in systems, communication networks, stations belonging to third parties, or by disruptions in the provision of third-party services used by the e-shop.

11. Protecting Intellectual Property.

11.1 The names of goods or companies mentioned in the e-shop may be trademarks, in which case the intellectual property rights thereto shall be protected in accordance with the procedure established by law.

11.2 The content of the e-shop website is the property of MB “Vilniaus grožio ir sveikatos klinikos” or the suppliers of the goods, protected by law. It is forbidden to copy or use the website or any part of it without the written consent of MB “Vilniaus grožio ir sveikatos klinikos”.

12. Personal data.

12.1 The Buyer may order goods in the e-shop by registering in the e-shop by entering the data requested in the registration.

12.2.When ordering goods in the manner provided for in Clause 9.1 of the Rules, the Buyer shall indicate in the relevant information fields provided by the Seller the Buyer’s personal data necessary for the proper execution of the order: name, surname, e-mail address, telephone number and delivery address.

12.3 By accepting these Terms and Conditions, the Buyer consents to the processing of the Buyer’s personal data as set out in clause 9.2 for direct marketing purposes. The Buyer may withdraw this consent at any time by informing the administration of the e-shop by e-mail.

12.4 By consenting to the processing of the Buyer’s personal data for the purpose of the sale of goods and services in the Seller’s e-shop, the Buyer also consents to the sending of information messages to the e-mail address provided by the Buyer, which are necessary to complete the order of goods.

12.5 By registering in the e-shop and ordering goods, the Customer undertakes to protect and not to disclose his/her login data to anyone.

12.6 The personal data of the Buyers shall be used and processed in accordance with the Law on Legal Protection of Personal Data of the Republic of Lithuania of 11 June 1996.

12.6.1 Personal data shall not be disclosed to third parties;

12.6.2 Personal data shall not be kept for longer than the purposes of processing require. The data subject shall be informed of the possibility to request the erasure of his/her data at any time by contacting the administration of the e-shop.

12.7 The Buyer has the right to access his/her personal data, the right to request the rectification of incorrect, incomplete or inaccurate personal data and the right to object to the processing of the personal data of the data subject.

13. Privacy Policy

13.1 The Buyer shall have the right to obtain free of charge information about the data provided and stored by the Buyer, and to modify, block or delete such data, by contacting the Seller by e-mail: info@skinmed.lt

13.2.The Buyer shall have the right to obtain information on the sources and nature of his/her personal data, the purposes for which they are processed, the recipients to whom they are provided and to whom they have been provided for at least the last one year by contacting the Seller by e-mail: info@skinmed.lt

13.3.The Buyer has the right to request the rectification or destruction of his/her personal data or to suspend, with the exception of storage, the processing of his/her personal data where the data are processed in breach of the law, by contacting the Seller by e-mail: info@skinmed.lt

14. Final Provisions.

14.1 If the Buyer does not agree with the new wording of the Rules, amendments, modifications, the Buyer has the right to refuse them, provided that he/she loses the right to use the services of the online shop.

14.2 If the Customer continues to use the services provided by the e-shop after the amendment of the Rules, the Customer shall be deemed to have accepted the new version of the Rules, amendments and additions.

14.3.The relationship between the Buyer and the Seller arising from the purchase of goods in the online store shall be governed by the law of the Republic of Lithuania.

14.4 All disagreements arising between the Buyer and the Seller shall be settled by negotiation, failing which they shall be settled in court in Vilnius city.

14.5 All matters not covered by these Rules shall be dealt with in accordance with the laws of the Republic of Lithuania.

14.6 If you have any questions, you may contact us at info@skinmed.lt